Get in Touch

Have a question or need help? Whether it's about our API, your account, or just a quick hello — our team is here for you.

Email Support

For all inquiries, reach out to our support team. We're happy to help with API integration, account issues, or billing questions.

support@enconvert.com

Response Time: Within 24 hours on business days

Help Resources

Explore our documentation and resources to find quick answers and get the most out of Enconvert.

FAQs

How does Enconvert work?
Enconvert provides a simple API to convert files between formats with a single API call.
Is there a free tier?
Yes! Free tier includes 20 conversions per month with no credit card required.
Are there usage limitations on the free tier, and is it possible to test the conversion without creating an account?
Yes, the free tier includes a limited number of conversions per month. For higher-volume requirements or production-level API usage, paid plans are available. You may evaluate the API functionality through the interactive playground without creating an account. When you are ready to proceed with integration, you can register for a free account and obtain your API key immediately.
What file formats does Enconvert support?
Enconvert supports a wide range of commonly used document, image, audio, and video formats. A complete and up-to-date list of supported formats is available in the Formats section of the documentation.
How do I integrate the API into my application?
The API documentation provides step-by-step integration guides along with code examples in multiple programming languages, including JavaScript, Python, and PHP. These examples demonstrate how to upload files, initiate conversions, and handle API responses.
What should I do if a conversion fails?
If a conversion fails, please confirm that the file format you are attempting to convert is supported by the platform, ensure that the file size falls within the limits of your current plan, and verify that your API key is valid and correctly configured. If the issue continues after completing these checks, please contact our support team for further assistance.
Is customer support available if I encounter issues?
Yes. If you experience issues such as conversion errors, login difficulties, or billing inquiries, our support team is available to assist you. We recommend reviewing the FAQ and documentation first, as many common questions are addressed there.